Frequently Asked Questions (FAQs)

1. What is Quickpay?
Quickpay is one of a kind service that lets you send money as an e-cheque or as an e-gift card to anyone just with their E-mail ID or Mobile Number. No need to remember account numbers or add as beneficiaries. All that is required is just an E-mail ID or Mobile Number. Also, you can personalize your message and send as an e-gift card to the recipient. At IndusInd, We are happy and take pride to facilitate our customers in making payments or e-gifts anytime, anywhere.

2. Are there any charges for using the Service?
No. It is absolutely free.

3. How do my funds get transferred to the beneficiary?
Once you initiate a Quickpay, we send a link to the beneficiary where he/she can enter his/her Account Number, Bank Name, IFSC code and receive funds. Only the banks which are supported for IMPS transactions will be displayed in the drop down.

4. How long does it take for recipient to receive funds?
The recipient gets the funds instantly subject to availability of funds in your account!

5. My account got debited but the recipient did not receive the money, what should I do?
If you get an SMS from us that your transaction was timed out, the funds will be credited to the recipient/beneficiary within 3 working days. Please quote the transaction reference number that you received on the SMS to the recipient to check with his/her bank after 2 working days, if still he/she has not received the credit.

6. My beneficiary/recipient has not received funds, what could have been wrong?
Please check if the beneficiary has entered his/her account details and IFSC code within 48 hours from the time they have initiated the transaction. You can remind them about the link by re-sending the link within the transaction history option.
If he/she has entered the correct bank details and your account has been debited, they should receive the funds instantly.

7. Who is eligible to avail the service?
All customers of IndusInd bank using IndusNet with transactional rights and/or have an active Debit card can avail the service.IndusNet users with only a Credit Card relationship cannot avail the QuickPay service.

8. What is a Instacode?
Instacode is a One Time Password generated by the system and sent to the remitter via SMS. Instacode has to be shared with the recipient for them to receive funds into their account. You can re-generate one before 48 hours from the initial transaction, from transaction history in case you would like to generate a new code and share it with the recipient.

9. Can I cancel a transaction?
You can cancel a transaction by visiting the transaction history section as long as the funds are not debited from your account.

10. How can I view my transactions?
You can view or cancel your transaction (as long as it is not debited from your account) under transaction history section.

11. I have a query/complaint and I want to reach out to you, what to do?

• You can call us at 18605005004 or write to us at reachus@indusind.com for any queries or clarifications or complaints. 
• If you are an Exclusive or Select customer, you can call us at 1860 267 7777 or write to us at exclusive@indusind.com.
• NRI customers can call us at 18605005004 or write to us at nri@indusind.com.

Please provide the transaction reference number, date of transaction, account number to our team for us to resolve your complaints quickly.